Support for etendi BRIDGE

You must first have an account to log into etendi BRIDGE. To obtain an account, please visit http://www.etendi.com/signup.html

There are two ways to log into your etendi BRIDGE site.

Browse to http://www.etendi.com and click on the “Login” link. On the login page enter your etendi BRIDGE site name, your login name and your password.

You can also log in directly to your etendi BRIDGE site as each site is set up with its own URL. For example, the Jones family has created a etendi BRIDGE site named ‘jonesfamily’. Members of the ‘jonesfamily’ site can browse to https://jonesfamily.etendi.com to log in. Likewise, you can substitute your etendi BRIDGE site name for ‘jonesfamily’ in the URL of this example. You will probably want to bookmark this page so you can return easily to it with a single click.

Remember, as a privacy measure, participants can only be added by the original subscriber. Participants are added in the following manner:

1. Click on the “My Account” icon. You will be presented with the “My Account” dialogue.
2. Click the “Add User” button. You will be presented with the “Add User” dialogue.
• Upload an image for your participant’s icon.
• Enter the name, login name, password (email is optional)
• Confirm the password
• Choose a theme
• Select whether the participant you will be adding is under 13 years-old or 13 or older. If the participant you will be adding is under 13, you must select the “I am the parent or legal guardian” box.
• Click “Done”
3. Your new participant has been created!
4. Now you’ll need to contact your new participant with the information for logging into your etendi BRIDGE site, ie your unique URL and his or her login/password combination.

To install a webcam, please follow the instructions provided by the webcam manufacturer. Before using your webcam with etendi BRIDGE, please verify that your webcam is working. Most manufacturers supply application software for recording with your webcam. Test using the supplied software to make sure the webcam will be operational when you log into your etendi BRIDGE site.

Logitech^TM makes a variety of webcams that have been successfully tested with etendi .

To give our users a rich multi-media experience on the web, etendi BRIDGE has been built to run using Adobe’s Flash Player. It is very likely that Flash player is already installed on your computer. If it isn’t already there, you will be prompted to install Adobe’s Flash Player when you first log into etendi BRIDGE. Follow the instructions on the page to install.

To start a video conference with a etendi BRIDGE member, that member must first be online. Click the icon of the etendi BRIDGE member you wish to invite to a video conference. If the use is online, the “video chat” button below the user’s picture will be active. Click the “video chat” button to invite the user to a video conference. The user who is invited will be prompted with a message that he or she has been invited to a video conference by you. When the user accepts the invitation you will be connected.

Text, Pictures, Movies, Sound, links to other websites, Files… You can even record a video directly from within etendi BRIDGE and paste it to your shared space. When you first log into Etendi, you will see a “Welcome!” shared space that will give you an example of what you can do with a shared space.

Whenever you log into your etendi BRIDGE site, a message will pop up telling you who is already online. If a etendi BRIDGE member logs in while you are already online, a message pops up telling you that he or she has logged in. Also, the icon of the etendi BRIDGE member is dimmed if there are offline. If you place your mouse over the user’s icon, a message displays their current online or offline status.

The green bar near the top of your etendi BRIDGE site tells you whether you have unread messages or shared spaces or calendar items.

Yes, you can remove a participant.

1. Click on the “My Account” icon.
2. Click on the “Modify User” button.
3. Select the user you wish to remove from the right panel.
4. Click the “Delete” button.
5. You will be prompted with the question: “Are you really sure you want to delete user X?” If you click “Yes”, that user will be removed and will no longer be able to access your etendi BRIDGE site.

Only the original subscriber to the etendi BRIDGE site can remove members.

Browse to our support page: http://www.etendi.com/customerSupport.html

You can also click on the “Feedback” button at the top-center of your etendi BRIDGE site.

When you find a bug, please click on the “Feedback” icon at the top of the page. Select the topic “I think I found a bug,” then enter information about the bug you’ve found. Click “Send” and the support team at etendi will be notified. Thanks!